Returns & Exchanges

Every item is made or prepared especially for your order, so we handle returns a little differently than a big-box store.

All sales are final

Because each piece is sourced and prepared individually for you, we are not able to accept returns or exchanges for change of mind, wrong size, or a color that looked different on screen. We know that is a firm policy, so we work hard to help you choose right the first time:

• Every clothing and shoe listing includes a detailed size chart.
• Where sizing tends to run small or large, we say so directly in the product notes.
• If you are ever unsure about a size, email us before you order and we will help you pick.

Please take a moment to check the size guide on each product page before purchasing.

If something arrives damaged, defective, or wrong

This is where we absolutely make it right. If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with:

• Your order number
• A photo of the item and the issue

Once we confirm it, we will issue you store credit for the full value of the affected item, no need to ship anything back. You can use that credit on anything in the shop.

Cancellations

Orders can be cancelled within 12 hours of purchase, before they enter processing. After that, we may not be able to stop an order that is already on its way.